We Help Simplify The Customer Onboarding Process For Regulated Businesses

Companies need to ensure customer onboarding is as smooth and painless as possible. Not least because, the user experience (UX) has a significant impact on whether or not your customer relationship will be a success.

Similarly, all regulated businesses are now required to perform comprehensive and complex checks on their customers.

As a result, managing and demonstrating compliance within a web of multiple regulations can be time consuming, resource intensive and expensive. It can also negatively impact the customer onboarding process (particularly if the onboarding process is too confusing or too arduous for customers).

However, not performing comprehensive checks on your clients could potentially expose your organization to non-compliance risks including penalties: fines, potential prison sentences for company directors and irreversible damage to brand reputation.


Who we Help?

NorthRow helps organisations across multiple sectors who have complex onboarding and monitoring requirements for their customers.

How we Help?

NorthRow simplifies and improves the customer onboarding process by taking the pain out of regulatory background checks.

Our platform makes the process faster because our customers have access to all the datasets they need in one place.

Data is only inputted once via onboarding workflow forms which can then be automatically populated. The platform simultaneously conducts all searches and delivers real-time results using sources appropriate to the search, reducing the potential for human error. 

Key Benefits


1. Fast, Safe and Secure

Our solutions are fast, safe and secure

2. Highly Flexible
We offer a suite of tailored, bespoke solutions to meet your specific requirements.

3. Ongoing Compliance

Continuously upgraded to changing AML requirements e.g AML 4, GDPR and future regulatory changes that become law

4. Ongoing Innovation
NorthRow is constantly seeking and developing new, innovative ideas and technologies

5. Process Efficiencies

We also review existing workflows as part of any engagement so we can ensure that our solutions are being used in the most efficient manner possible.

6. Regular Alerts
We monitor continually monitor your customers and will alert you to changes in company structure, new director appointments, and beneficial owners.

7. Single API
One data point means customer data is easily searchable helping you to ensure GDPR compliance. Easily integrate into your existing systems, and to multiple data sources

8. Streamline Onboarding
NorthRow simplifies and improves the customer onboarding process by taking the pain out of regulatory background checks.


"As the world’s largest provider of flexible work spaces we needed to implement a robust customer on-boarding solution that would be fast enough to meet customer demands but also secure enough to ensure that all compliance requirements were met or exceeded. Through our partnership with NorthRow, we have achieved peace-of-mind in performing routine checks when onboarding customers, the ongoing monitoring of customers also ensures we mitigate risk throughout the business relationship."
Michelle Valentine, UK Operations Director, Regus