Digitally Transform Your Client Onboarding & Compliance

Due to an increase in fraudulent activity by businesses attempting to operate out of service offices, the market for flexible office space is today subject to increased regulation - Money Laundering Regulations and locally from the London Local Authorities Act (those based in London).

As a result managing and demonstrating compliance within a web of multiple regulations can be time consuming, resource intensive and expensive. It can also negatively impact the customer onboarding process (particularly if the onboarding process is too confusing or arduous for customers).

To remain competitive, service offices need to be able to rapidly and efficiently on-board new customers whilst conducting thorough due diligence to ensure that fraud and compliance risks are mitigated.

How we Help the Flexible Office Sector?

NorthRow provides the flexible office sector with a single-point solution platform to verify and risk-score people, companies and ID documents. Our solution is the only solution of its kind that allows serviced office providers  to carry out complex checks in real-time.


NorthRow’s Solution

NorthRow’s agile technology hosts an extensive breadth of data greater than that offered by single suppliers and we are one of the only firms to have an intelligence-sharing agreement with law enforcement agencies. Our technology-led approach ensures a thorough check is executed using multiple steps to ensure even advanced risk profiling is as accurate as possible, whilst remaining low-touch, automated and cost-effective.


NorthRow can perform comprehensive checks on individuals, companies and multiple identity documents in real-time, giving you actionable data before you onboard your clients. NorthRow simplifies and automates KYC onboarding checks, helping you to:

  • Onboard more clients, at an accelerated rate

  • Reduce compliance costs

  • Improve operating margins whilst increasing profits

  • Improve the client experience

Regus Case Study

Regus, the world’s largest provider of flexible office space, chose NorthRow as their technology partner to transform their compliance and client onboarding processes.

Key Benefits Include:

  • Streamlined Know Your Business (KYB) and Know Your Business (KYC) checks and ongoing monitoring

  • Real-time client due diligence checks

  • Full dashboard and data management system, with full and full audit and reporting capabilities.

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Flexible Space Association

NorthRow has been a trusted partner of the Flexible Space Association (FlexSA) since 2012, helping members with their complex client onboarding needs and offering out-the-box or bespoke solutions to help ensure compliance.

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Clients We Help Include